If for any reason you are unhappy with your purchase you can return it to us in the condition your received it in within 14 days of the date you received the item and we will issue a full refund for the price you paid for the item (original delivery and return delivery costs, wherever made by Poppy’s of Lewes, will still be payable by the customer).
You can expect a refund in the same form of payment originally used for the purchase within 5 days of our receiving your return. If you require an exchange, please place a new order online.
This does not affect your legal rights, including your right to claim a refund, replacement, repair and/or compensation where the goods are faulty or misdescribed.

Please re-package the goods and send to the address below:-

Poppy's of Lewes
Riverside
High Street
Lewes
East Sussex
BN7 2RE

Please enclose a note stating your order number, contact details and the reason for your return.

Items returned because they are damaged, defective or incorrect

If you are returning an item because of an error on our part or because it is damaged or defective, we will refund the delivery charges incurred in sending the item to you and pay your costs of returning it to us by refunding your return postage costs. You can expect a refund in the same form of payment originally used for the purchase within 5 days of our receiving your return. Poppy’s of Lewes will check all items returned as damaged or defective. In the event we find no fault, we reserve the right to re-charge you for the item/s and to recover our fees and expenses from you.

As stated in the terms and conditions of sale: - please remember

The sender must apply the correct levels of insurance and guarantee to the delivery when returning goods to Poppy’s of Lewes and accept that Poppy’s of Lewes can not be held responsible for goods being lost or damaged by the courier appointed by you the customer when in transit.